Returns & Exchanges
At Trade, we stand behind the quality of our electronics and offer a 30-day window for returns on all hardware and accessories. Items must be returned in their original packaging with all included components to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original box, ensuring all cables, manuals, and protective inserts are included to avoid restocking fees.
Ship to Trade
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the condition of the device, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing